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Capone

Capone Utilities

Complete, mature debt collection software for the utilities industry

Capone Utilities is a flexible system that ensures improved cash processing and superior debt recovery. Capone offers automated collection flows, client communications using different channels to increase efficiency. The system provides a 360 view of each customer, including past interactions to guarantee consistent and customized future treatments.

Capone Utilities Debt Collection Software
Are you interested? Request a demo To see what Capone can do for you!

What do you get?

Top benefits you get by implementing Capone.

Cost Reduction

Cost Reduction

Reduce collection costs. Increase agents’ efficiency and productivity and optimize the use of collection resources.

Technical

Technical

Stay up to Date with all technical industry standards, runs on all major existing platforms.

Scalability

Scalability

Focus your efforts into growing your business and Capone will grow with it.

Customer Care

Customer Care

Build a strong relationship with the customer. Fair treatment for each customer segment.

Operational

Operational

Total control of collection process.

Visibility

Visibility

Benefit from better visibility using comprehensive reports and real-time personalized dashboards.

360 VIEW

360° VIEW

 

A complete 360 image of a debtor is essential in the collection process. In order to shape the collection flows, Capone offers several configurable hierarchical levels which accommodate different collection scenarios.

Timeline GUI

STRATEGIES GUI

 

Using collection strategies adapted to the customer portfolio structure is the key to success! Capone provides a user-friendly interface for the business users to set up both timeline and workflow strategies used in different collection stages.

Workflows GUI

MONITORING

 

Using the reporting tool integrated with Capone, different types of reports can be defined in order to monitor the process, agents and vendors’ performance.

Capone Utilities Features


  • Collection customer segmentation
  • Flexible hierarchy
  • Configurable collection strategies
  • Payment Agreements / Promise to Pay
  • Champion Challenger module
  • Dynamic collection working lists
  • Fraud monitoring
  • Collection business zones and stages
  • Alerts and reminders
  • Task Management
  • Dialer Campaigns
  • Multi-language and Multi-currency
  • Multiple ownership
  • Collection activity monitoring & traceability
  • Skip Tracing monitoring
  • Bulk actions

Collection Areas


  • Prevention actions
  • Early Collection
  • Late Collection
  • Collection agencies relationship
  • Legal actions

What Technology do we use?

Capone is developed using trusted and proven technologies.

Low resources

Low resources

The system's performance is guaranteed to perform very well using common hardware resources.

Clustering and Scalable

Clustering & Scalable

Improve performance and availability trough server clustering, adding additional nodes as your business grows.

Runs on any platform

Runs on any platform

By using pure Java and Oracle technology, we are assured that the system can run on any hardware and operating system.

Core Systems interface

Core Systems interface

Fast and smooth development of the interfaces with core systems by providing document specification (guidelines).

Product Statistics

Your benefits by implementing Capone

Collection Cost Reduction

The collection costs can be reduced by up to 30%

Amounts Recovered

Total Amount recovered from your customers can raise up to 40%

Productivity Increase

Productivity of your collection team can increase on average with 50%

STILL NOT CONVINCED?

See what our customers have to say

  • Raluca Tudorache - Retail Collection Manager

    ING Bank Romania

    „Capone is a flexible platform adaptable to any new collection policy. ASF Team delivers professional and efficient services and they manage to make our job much easier.“

    Raluca Tudorache
    Retail Collection Manager

  • CEO Image

    Vodafone Romania

    „We are very satisfied because now we have a modern and performant Collection System which complies with our business requirements and also gives outstanding benefits to our customers.“

    Andreea Stanescu
    Credit Collection and Accounts Receivable Director

  • Serban Aizic - Head of IT&C Division

    Banca Romaneasca SA

    „Banca Romaneasca has been constantly using Capone for some years now, and we appreciate the flexibility of this application, the technical solutions quality and the support Advantage Software Factory has been offering.“

    Serban Aizic
    Head of IT&C Division

  • Emil Brezan - Head of Collection

    UniCredit Tiriac Bank SA

    „Implementing Capone Collection System was a milestone for an efficient and automatic collection system in UniCredit Tiriac Bank.“

    Emil Brezan
    Head of Collection

  • Ana Bildea - Head of Operations

    Kredyt Inkaso Romania

    „ASF TEAM proved once again, that is able to deliver a customized software, multiple filling operations but still easy to use. Thanks to their experience, the special business needs of Kredyt Inkaso were successfully implemented on the Romanian branch Infrastructure.“

    Ana Bildea
    Head of Operations

  • Giacomo Volpi - CEO

    UniCredit Consumer Financing Bulgaria

    „The Capone Collection System is flexible, easy to deal with and allowed us to increase team productivity starting with the first month of use. All improvements of the collection process can be easily configured and monitored. In addition the support team of ASF is always ready to assist in case of need.“

    Giacomo Volpi
    CEO

Find out more

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